Rexall pharmacies are focused on helping Canadians feel good about their health through easy access to a wide assortment of health and wellness services and products.
Horrible staff. Rude, lazy and never have your prescription ready on time. I've seen high school kids more competent at their jobs. The younger guy with a beard needs to be fired. He's horrible to people and clueless about anything going on, refuses to help you.
As has been the practice for the last few months, my prescriptions, booked on line , are not ready when the system says they will be. The on line message said one would be ready Saturday afternoon. I went Sunday at 10:15 and was told it was not ready yet and if I wanted to wait 20 mins it would be. “We were really busy yesterday” doesn’t help. If the wait is 48 hours from booking , the system should say so. This is the third time in a row this has happened. Not a dependable system!
Went on wait list to book flu shots. When I hadn't been notified of an appointment I called and was told to wait and I would be called. Never got a call. Booked last covid 19 shot and when we showed up for the appointmet we were told that they were not giving shots due to staff shortages. Again no one notified that the appointment was cancelled. Got the shot at another clinic. Phoned to cancel the appointment that we were given and was on hold for 55 minutes. Not able to have anyone talk
The pharmacist is very nice, but the customer service at the pharmacy is terrible. I stood there for over thirty minutes today waiting for my prescription to be filled - standing right in front of them, and they couldn't be bothered to tell me that they had already filled it. They dont seem to mind wasting your time.
I come here regularly since 2017 and I have to say the service I have received is tremendous. I get great follow-up, staff and pharmacy manager are helpful with every issue and I have gotten to know them on a first-name basis.
