Fabricland

I purchased a craft for a gift for my niece for Christmas. Unfortunately, it was not to her liking and I attempted to return it to Fabricland, packages unopened and receipt present. It was then that I was tersely informed of their return policy-7 days or in terms of a Christmas gift, 7 days from Christmas no exceptions. Never mind that 3 of the 7 days after Christmas the store was closed for stat holidays, and 2 of the days had city winter storm advisories. Rude staff. Do not shop here!

Except for the cashier, who was helpful and friendly, the staff were hostile and rude. Among the worst customer service I’ve ever encountered. Will not shop here again.

This is the only store in Ottawa that does not have SHOPPONG CARTS. I am handicapped and find it very difficult to shop and carry bolts of material. I used to take a cart from Staples and they would take it away. This store is not handicap friendly.

People never go out of their way to leave a good review. I've never had a problem with staff here. There's a huge selection of fabric that they almost have no room to display it all.

Rude, bitter, incompetent staff

The selection is decent, the prices are reasonable, but it is virtually impossible to find a staff member who is either helpful or pleasant. The customer experience overall is terrible.