You can count on Sun Valley Honda in Medicine Hat for a wide variety of new and pre-owned cars, sedans, SUVs, trucks and more. With our experienced staff and our large inventory, we constantly strive to make your dream vehicle a reality for you. Visit our dealership for a firsthand experience of our personalized services. more...See more text
My Wife and I went to this dealership looking for a new Civic (our first car). Test drove one with the same sales agent twice before agreeing to purchase and sign papers with them.
They had blue and black in stock, we asked how long it would take to get a silver model in. The sales person checked with the sales manager for several minutes, came back and told us, "we can have it in by next week".
We went through all the paperwork and thought it was a done deal. We even asked, "are you SURE it will be here within the next week or so?", he replied, "I don't get paid until you get your car". We thought that was a strange answer looking back.
A week later, my father went into the dealership just to check on our purchase. He spoke to the sales manager directly and she told him, "I never said their car would be here in a week, we told them a month". This was a blatant lie as my father was there during our paper signing. They conveniently didn't put an arrival date on our agreement, which we obviously should've demanded. We then tried contacting our sales agent three times and he refused to return any of our calls. We made a trip in person to try and get our deposit back and were denied by the sales manager.
Very rude and arrogant attitudes from everybody and we were absolutely lied to about the availability. We then called a few nearby Honda dealerships, Went to another dealer and received tremendous service. No surprises, car was in stock, block heater, floor mats and all basics were included in price! This dealership also wanted to tack on $1,000 in additional costs (block heater, floor mats, etc).
Was not impressed to say the least!
